Terms and Conditions
These Terms and Conditions of use apply to all our services made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). Top Travel Italy reserves the right to integrate or modify at its own discretion any of the dispositions contained in the Terms and Conditions of use, including any disposition and/or directive that the website refers to.
All prices are quoted in local currency “Euro” and include value added tax (I.V.A.). The eventual currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary. Prices are inclusive of all specified in “This tour includes” and are not inclusive of all not specified in “This tour includes”.
Acceptance reservations are subject to availability at the moment of request and they are considered confirmed only when Top Travel Italy provides by e-mail the booking document with all service details. If Top Travel Italy is unable to provide the service, a cancellation of the booking request will be sent by email. Whether two or more people are involved on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts and accepts the booking conditions on behalf of each member of the party.
Payments, Changes and Cancellation Policy
Top Travel Italy accepts the following credit cards for payments: Mastercard, Visa, American Express.
Forms of payment accepted are payment by credit card or wired transfer.
No additional fees are charged for accepting a new request or processing payments.
Payment schedule is the following *:
- 25% Non-refundable deposit is required at the time of confirmation;
- 75% Balance payment is required at least 60 days before the arrival date
* Deposit amount and conditions are subject to change based on peak season travel dates or special services arranged. Special terms can be agreed on a contract basis signed and accepted by both parts.
Customers must notify the cancellation of the reservation by e-mail, the date of cancellation is calculated based on Central European Time (CET).
In case of any change request, please contact Top Travel Italy as soon as possible by e-mail at email@example.com or calling the phone number +39 06 56568257. Unless otherwise agreed, Top Travel Italy for any change required by Customers will apply the same conditions and penalties specified in the Cancellation Policy.
In case of any cancellation request, please contact Top Travel Italy as soon as possible by e-mail at firstname.lastname@example.org or calling the phone number +39 06 56568257. Unless otherwise agreed, Cancellation policy is as follows:
- For cancellations notified between the confirmation date and until 61 calendar days prior to the first service date, the 25% deposit will not be refunded;
- For cancellations notified between 60 to 46 calendar days prior to the first service date, a penalty fee of 50% on the total amount paid will be applied;
- For cancellations notified between 45 to 31 calendar days prior to the first service date, a penalty fee of 75% on the total amount paid will be applied;
- For cancellations notified within 30 calendar days to the first service date and in case of No-show, the total amount paid will not be refunded.
Refunds and Claims
Top Travel Italy reserves the right to cancel, change or substitute any tour that you have booked, at any time and for any reason: in such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price. Refunds are not granted for any missed service by the client (No-show); in case of any problem please contact Top Travel Italy immediately, by e-mail at email@example.com or calling the office number +39 06 56568257. There is no refund agreed on entrance tickets to museums and/or monuments that on few occasions might be closed due to unexpected ceremonies, strikes and any kind of event that is out of our control. If for any reason you are unsatisfied about Top Travel Italy, any claims must be received in writing within 20 days of the termination of the service. Any adjustment will be based only on the actual cost of the services involved. The contract is governed by Italian law, in case of dispute that we cannot settle amicably the exclusive jurisdiction is conferred on the Italian court.
Disclaimers and Limitations of liability
Top Travel Italy acts as intermediary between clients and carefully selected service providers. All such persons and entities are independent contractors independently owned and managed. The Client by engaging Top Travel Italy and making full payment for the specified service agrees that Top Travel Italy cannot be considered responsible for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. This is not limited to, but may include, a) the closure of venues which Top Travel Italy tours visits, where and when the closure of that venue is out of the control of Top Travel Italy or where Top Travel Italy is not notified by the venue with ample time to notify the clients, which may be due to inclement weather, manifestations and protests or simply the last-minute decision of the venue. b) the inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, manifestations and protests or due to that area being restored/under construction or covered/obstructed from public view.
Top Travel Italy s.r.l.
Via Giovanni Devoti, 16
00167 Rome (Italy)
Tel. +39 06 56568257